Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Response Guarantee

  • Our technical help team is on–line 24/7/365 to attend to every one of your assistance tickets. Every ticket you send out to us will be answered within no more than 1 hour. If your situation requires some help from an admin, we are going to forward the ticket to the technician on duty and will inform you that the case is under control.

  • Top quality support service

  • Top–quality Customer Help Service

  • We are online for you around the clock to offer you information and technical support as well as to help you with any problem that you might have as you are controlling your virtual server. We can help you with all installed in advance applications, like your Operating System, server management panel (with respect to the VPS type) and the Online Control Panel made entirely by us.

  • Intuitive help center

  • An Educational Help Section

  • Each part of the Online Control Panel that comes cost–free with your VPS includes an included article base. You’ll find a range of detailed how–to articles and reviews and a group of step–by–step video tutorials that display all the normal site maintenance duties. You can view them by clicking on the Help or Video buttons in the right side of each Control Panel section.