Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • We provide a 60 min response time warranty for each support ticket or e–mail that you send to the customer care team. We’ll speedily respond to all the common queries and forward the case to our admins in case further assistance is needed. If you order our Optional Admin Services package, we’ll complete any of the included services at a time that has been discussed with you preliminary.

  • Top quality support service

  • An Outstanding Tech Support Service

  • We will be available to you 24/7/365 to answer any inquiries that you may have about our Online Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. If you also need assistance with server admin procedures, take a look at our Optional Admin Services package, which includes data backup storage space, Operating System updates every week, server monitoring and rebooting procedures, as well as troubleshooting and software installation services.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped the Online Control Panel with a fully detailed knowledge base, which offers detailed explanations of its features and functions. Plus, we have filmed detailed video tutorials that will further explain to you how to perform a given operation or troubleshoot a typically experienced issue. All the help articles and the tutorial videos are easily reachable from each section of the Online Control Panel via the Videos and Help buttons located in the top right corner.