If you ever have any queries regarding your hosting account or you encounter a problem with your sites, you will have to get in touch with the respective hosting company’s help desk support team. It may not make any difference how quickly they’ll respond if you have a general inquiry, but a problem like a failed software app update, for example, may result in your site becoming damaged or invisible on the Internet. And the longer you have to wait for the support team to assist you, the longer the site will be inoperational. If you offer services or goods online, any outage will affect your website damagingly and you can lose existing or prospective customers. Lots of hosting providers, primarily resellers, respond to tickets and e-mails within 24 hours, but in the digital sphere that is much too long, since clients will scarcely ever come back to a website that’s not functioning correctly over lengthy stretches of time.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed maximum reaction time for any customer support ticket that you open or any e-mail that you write is only 1 hour, even if you contact us on weekends and legal holidays. Whatever the essence of your problem or query may be, we will lend you a hand right away and will supply you with the necessary info to solve any problem with your websites. The real response time usually does not surpass 15-20 minutes, which goes to say that you can just forget about waiting around for hours and hours on end to get a problem solved or what is even worse than that – waiting around one whole day only to obtain an answer that more information is needed while nothing is solved. We will offer you assistance in a jiffy simply because we understand precisely how invaluable time can be in the dynamic electronic realm. The 1-hour response time guarantee is valid for any technical or billing inquiry that you may have in regard to our Linux cloud website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our technical support team members are available all the time and they’ll reply to any support ticket that you submit via the web hosting Control Panel within 60 minutes max. The ticket response time is guaranteed regardless of whether you have a general query with regard to your semi-dedicated server or you chance upon some predicament and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we are available 24 hours a day, 7 days a week, 365 days a year to address any billing, technical or general issue. If you get in touch with us about anything that’s within our capacity, we will solve it before we respond, which means that you won’t have to wait for hours or even days while the problem perseveres. In case there’s something that you need to do on your end, we will supply you with the necessary information – what possible solutions to try out, what steps to take, etc.