There are a handful of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you opt for is a trouble ticket system. It’s the easiest method of communication for several reasons. If no customer service team member is available at the moment and they’re all busy, a telephone call may not be answered, but a ticket will invariably hit home. You can also copy/paste large pieces of info without the need to worry about spelling mistakes, and in case a certain issue requires more time to be sorted out or a number of replies must be exchanged, all the information will be in one location, so each party can always see the comments left by the other one. The drawback of using tickets to get in touch with your web hosting company is that they’re often separate from the web hosting platform, which goes to say that if you have to provide info or to adhere to instructions, you’ll need to use no less than two separate accounts and this number could increase if you would like to administer a handful of domain names. Plus, lots of web hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our Linux cloud website hosting plans isn’t separate from the web hosting account. It’s an essential part of our all-encompassing Hepsia Control Panel and you will be able to visit it at any moment with only a couple of clicks, without ever logging out of your account. The ticketing system includes a quick-search box, so you can track down practically any trouble ticket that you’ve sent in the past, if needed. Also, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to deal with a particular problem even before you actually submit a ticket. The response time is no more than one hour, which goes to say that you can get timely assistance at any particular time and if our customer care team suggests that you do something inside your hosting account, you can do it right away without signing out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated servers, was created with one aim in mind – that you should be able to manage everything associated with your account from a single place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got a question or bump into a predicament, you can get in touch with our tech support team members immediately without the need to go through an entirely different interface. You can search through your website files or check various settings within your account whilst posting a new ticket or reading the answer to an old one. If you have a myriad of tickets and you want to find a given one, you can make use of the smart search functionality, which is available in the Help section. We guarantee that you will get a response in no more than 60 minutes regardless of the essence of your inquiry or issue.