The customer support that you will get from your cloud website hosting supplier is very important, no matter if you have pre-sales questions and you are not a client yet, or you have a technical problem with an existing account. Timely and accurate information regarding a question or a problem can save you lots of time and efforts, not mentioning that this can often be a sign that you're ordering from an actual website hosting supplier and not from a reseller. If you purchase a hosting account via a company that does not own its servers and it can't access them directly, it is very likely that you'll wait for a couple of days to get a response to any query, which means that your web sites may stay offline for a long time. In contrast, a supplier that offers numerous ways of communication and has a support team that is available at any time will assist you to right away and help you minimize or fully avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Website Hosting

We provide 24/7 customer, billing and technical support for all our Linux cloud website hosting plans. Even if you are not our customer yet and you have some questions, we can help you promptly and give you the necessary info, to give you a choice to make an informed decision when you purchase your new hosting account. We are available twenty-four seven, including holidays and weekends, and we provide various options for communication to get in touch with us - live chat, phone, emails and support tickets. For your convenience, we now have multiple telephone numbers around the world, therefore you'll be able to call the one which is closer to you. The max response time for your email messages and your tickets is 1 hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for several days to receive assistance for some task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Servers

You can try out our support services even before you purchase a semi-dedicated server account from our company since we have telephone and online chat support for pre-sales, billing and basic questions. Our representatives can assist you to select the best plan or supply you with details about our servers, so as to verify whether the system requirements for your web sites are met. In case you're a current client, you also have the option to get in touch with us via email or through our ticketing system, that is accessible from the Hepsia hosting Control Panel. We warrant that if you employ these 2 methods of communication, you will get a response within less than one hour and that’s 24/7, including weekends and official holidays. If you have used the web hosting services of other service providers, even big ones, you can compare the response time considering that it often takes a whole day for them to address a ticket.

24/7 Customer Support in VPS Servers

Using our Linux VPS servers, you will not have to wait for more than one hour in order to get assistance for any problem that you may have with the server or the software that comes pre-installed with it. We guarantee this short answer time for all the tickets which you open from your billing Control Panel or emails that you send to our technical support team. Furthermore, we have local telephone numbers in a couple of countries around the world as well as a live chat service where we can easily help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 through the different methods of communication, so no matter what your question or issue is, there is always somebody to assist you without delay. When you need assistance with third-party software, which you cannot install or which gives you problems, you will be able to reap the benefits of the Managed Services upgrade package that we offer for all of our VPS plans.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we offer come with 24/7 support through several means of communication and with a 1-hour maximum response time warranty. When you want to learn more about the plans or you have any kind of general or billing questions, you're able to call one of the local numbers we have internationally or you could use our live chat support and talk with a live representative. For solely tech issues that require some help from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an e-mail, as these channels are more appropriate to keep track of a certain matter. The answer time for them rarely is more than 30 mins, therefore you can forget about having to wait for an entire day in order to get support. The support service is available for all server-related issues, including the pre-installed software. In the event that you'd like to receive support for third-party apps, you can consider adding the Managed Services upgrade that we offer with all of the plans.